USER GUIDE

Brief Introduction

CleverGet is a formidable video downloader to download online video, download TV shows, download live streams videos and music videos in up to 8K resolution from more than 1000 websites. It downloads from well-know social medias like YouTube, Twitter, Vimeo, Twitch, BBC, MySpace, Dailymotion, etc. Live streams are downloaded easily as M3U8 link are grabbed by CleverGet automatically. Just go to the video site, and this clever video downloader will get videos you want with ease. What’s more, with built-in browser and player, it covers all aspects in searching, downloading and playing back videos. Downloaded high resolution video with 320 Kbps audio quality ensures your immersive viewing.

Main features:

1. Download online videos, live streams and even streaming services from 1000+ sites;
2. Download videos from popular social medias like Facebook, Twitter, Tiktok, YouTube, etc.
3. Grab M3U8 links automatically and download live streams via M3U8 links;
4. Download videos at up to 1080P from streaming sites like Amazon, Netflix, HBO Max, Disney+, etc.
5. Download subtitles and audio tracks for videos from streaming sites like Amazon, Netflix, HBO Max, etc.
6. Pack subtitles into output video file or save in SUP/SRT files;
7. Built-in player and browser to browse, play and watch online videos;
8. Support multi-task downloading;
9. Provide precise video information;

How to Register CleverGet

1. Activate with registration code

Two ways of registering in the program are available:

a. Click the "Activate" button on the top right corner to enter "Activation Center". Copy and paste the registration code into the code box. Tap "Enter" key on keyboard or click to activate.

b. Go to more options and find "Register" to enter "Activation Center".

2. Get registration code

On the "Activation Center", choose the modules that you want to get registration code for and then click "Buy Now". After you click the button, it’ll take you to the purchase page of CleverGet, where you can purchase the registration code for all modules. Select validation (1-year or lifetime) of licence according to your needs and then click "Check Out Now" to go to the payment page. Fill in the information it needs in the payment page and pay for the bill. The registration code will be sent to your E-mail box after you finish the payment in no time.

How to Download Online Video or Live Stream

Step 1: Download and install CleverGet

Go straight to the official website of CleverGet to download installation package. It is free to download and install.

Step 2: Set Output Directory

Before you start downloading online video or downloading live stream, you should set output directory. Click the three-dots icon and then "Settings" to pop up detailed settings panel. Under "General" tab, you can set output directory in the "Save Video To" box and change other settings. Finally, click "Save".

Step 3: Open target video page

Fill in website of the target video in the address bar and tap "Enter" on the keyboard. You don’t need to look for the M3U8 link of live stream as CleverGet will grab it automatically.

You can also click the icon of popular social medias to stream them directly. Then search videos in these social medias with on-site search tools.

Step 4: Download Video

Once you open a video link, CleverGet will detect available sources to download. Videos are listed in different formats, sizes and resolutions. Select desired video download option(s) and then click "Download".

Step 5: Check Downloading Process

Click "Downloading" icon to check out the video you are currently downloading.

Click "Stop" icon to stop the proceeding task and "Close" icon to end the task.

Step 6: Check Downloaded File

When the process of downloading is finished, you can check downloaded files according to file types: video or audio.

Double-click downloaded file to play it or click "Open Folder" to open file in its exact location. Right-click file to choose to play it with Leawo Blu-ray Player, delete it, delete all or open web page where it was downloaded.

How to Download Videos from Streaming Sites like Amazon, Netflix, Disney+, HBO Max, and more?

Check the below guide to learn how to use CleverGet to download videos from streaming services including Amazon, Disney+, HBO Max, Netflix, Video.U-Next.jp, Paramount+, etc. Here we would like to take downloading Amazon Prime video as an example. Downloading videos from other streaming services is exactly in the same steps.

Note: Currently, CleverGet could download only one video at a time from these streaming websites. You need to wait for the first video to have been downloaded before you could download a second video.

Step 1: Set Output Directory

Kick off CleverGet and set download directory first. Click the three-dot icon at the top-right corner and then open “Settings” option to pop up detailed settings panel. Under “General” tab, you can set output directory in the “Save Video To” or “Save Audio To” box and change other settings. Checking “Create subfolder for each stream service” option will save online videos in related sub-folder according to video website. Finally, click “Save” button.

Note: You could also adjust program UI language, appearance mode, max download tasks, and New Tab here.

Step 2: Search for Target Videos

You could directly copy and paste Amazon Prime video URL into the address bar to locate target Amazon Prime video for downloading. CleverGet allows you to log into Amazon with your own Amazon account and password. Make sure you have reached the playback page of target video.

Note: For successful video parsing, you need to enter the detail page of Amazon videos and then click to play it back before you let CleverGet start parsing. While on other streaming services, you could directly click the play button on the home page to start playing and parsing target video.

Do not directly click the “Play” button on the Prime home page to let CleverGet Amazon Downloader parse video URL and detect downloadable options. CleverGet will notify you that this URL is not a valid video playback URL for parsing.

Step 3: Select Video and Download

Once you open a video link of these streaming services, you will see the download icon at the bottom right corner. Click it to let CleverGet parse the target video URL. Once CleverGet has successfully parsed the video URL, there will pop up a “Download” interface, which lists all video download options in different quality/resolution, frame rates and sizes. Choose the one to download first, then determine either MKV or MP4 as output, select audio tracks and subtitles to download. You could also decide whether or not to remux subtitles into output video file. After that, click the blue “Download” button to start downloading videos from these streaming sites.

Note: Subtitles will be combined into video for output if you check "Remux into File" option. Otherwise subtitles will be saved in either SRT or SUP format separately.

Step 4: Check Downloading Process

Once the downloading starts, on the right sidebar, there will pop up a sidebar showing you all downloading tasks. You could stop or end downloading task anytime you like.

Click "Close" icon to end and delete the task.

Step 5: Check Downloaded File

When downloading task completes, you can check downloaded files under the “Video” tab of the popup sidebar on the right.

By following the above steps, you could easily download videos from various streaming services like Amazon, Netflix, HBO Max, Disney+, Video.UNEXT.JP, Paramount+, etc.

Settings Panel in CleverGet

CleverGet is user-oriented and there are abundant settings for facilitating operation and improving user experience. Users can click three dots icon to look for "Settings" to enter settings panel. After all settings are finished, click "Save" to save all changes.

There are 2 taps in the settings panel. Here we introduce them one by one.

General tap

In the "General" tap, you can find almost all basic settings that you may need. Here we have:

1. Language: You can change interface language in this section, where 5 languages are selectable.
2. Appearance: It allows you to convert between light and dark mode and you are able to change it directly with "Light/Dark Mode" icon on the main page.
3. Max Download Tasks: Ranging from 1 to 5, maximum volume of download tasks are changeable.
4. Save Video To: Change output files location here.
5. Home Page: Users are happy to find that they are able to set default page or custom page as home page as they like.
6. New Tab: Choosing to open a new tab to default page or blank page is available in this section.

Other tab

Other tap includes "Automatic Update" feature and you can click to open or close. If you enable "Automatic Update", set frequency that you suppose CleverGet to check for update with in "Check the Update".

CleverGet FAQ

Thanks for your support. CleverGet is a multi-functional online video downloader that could help you download online videos, live streaming videos, TV shows, movies, etc. from 1000+ video sharing websites like YouTube, Facebook, Twitter, Instagram, TikTok, Netflix, Amazon, Disney+, HBO Max, Hulu, etc.

Here are some issues and corresponding solutions that have been frequently met in using CleverGet software. Hope these FAQs could help you get better user experience and online video downloading enjoyment.

1. CleverGet keeps crashing when I open a page. What can I do to fix CleverGet getting crashed?

A: Clearing program cache will help solve this issue. Kick off CleverGet and then click the three-dot icon on the top-right corner to call out the drop-down menu, on which click the "Settings" option. On the "Settings" panel, move mouse to the "Clear" button next to the "Cache" box and click it to restart the program and clear program cache.

You could also clear all cache files saved in the cache folders as listed below for Windows and Mac computers:

• Windows: C:/Users/(User Name)/AppData/Local/CleverGet/
• Mac: ~/library/Application Support/CleverGet/CleverGet/

2. There pops up an error code of "avcodec-58" in installing. How to fix this?

A: On your computer, open "Task Manager > Details" tab and scroll down to find the "xdl.exe" file. End this progress and then try to re-install CleverGet.

3. CleverGet gets stuck on video analyzing interface, or keeps reporting "No downloadable video detected" message. How to fix this?

A: Firstly, try to clear program cache. Kick off CleverGet and then click the three-dot icon on the top-right corner to call out the drop-down menu, on which click the "Settings" option. On the "Settings" panel, move mouse to the "Clear" button next to the "Cache" box and click it to restart the program and clear program cache. Secondly, if clearing cache doesn’t work, restart your computer after clearing cache to make CleverGet work normally.

4. CleverGet keeps popping out notice "The code execution cannot proceed because M4SCONVERT.dll was not found. Reinstalling the program may fix this problem." How can you fix this?

A: Generally speaking, CleverGet will automatically download M4SCONVERT.dll file through patching. If the patch doesn't fix this, please download M4SCONVERT.dll file and save it to the installation folder of CleverGet, and then restart CleverGet software.

5. Can I download videos from Netflix.com with my Netflix Basic with ads Plan?

A: Yes, you can. CleverGet Netflix Downloader could download videos from Netflix.com even if you are using its Netflix Basic with ads Plan, with all ads being removed after downloading. However, there are some limitations for downloading videos with Netflix Basic with ads Plan: the Netflix Basic with ads Plan account could only be logged into Netflix.com on one device at a time for video downloading, and CleverGet could download up to 720P videos from Netflix.com under Netflix Basic with ads Plan.

6.What do I need to provide to get quicker assistance when I come across errors while using CleverGet program?

For quicker response and more efficient communication, please include these things while you are trying to get support from us:

• Computer OS environment, including: OS version, CPU model and storage, graphics card model, current location, using VPN or not, HDCP support(check whether or not your computer support HDCP at https://googlechrome.github.io/samples/hdcp-detection/), and other things you think it's necessary.
• Bug report: send bug report to us directly from CleverGet program interface with detailed description.
• Screenshots: necessary screenshots of the issue would be more helpful.

7. Why is CleverGet keeping providing video download options of Part 1 while I’m playing Part 2 of a FANZA video?

A: On FAZNA website (dmm.co.jp), many videos contain several parts, which could be selected and played back directly on the playing page. All these parts share the same video URL, which makes CleverGet thinks all of them are the same video since there is no change in video URL. Therefore CleverGet always parses and then provides the video download options of the Part 1 of target video, no matter which part is being played back. To let CleverGet parse target FANZA video with correct results, customers need to add “/part=2/”, “/part=3/” or even “/part=N/” (N means the number of the last part of target video) to the end of target FANZA video URL and then press the “Enter” button on the keyboard. If the URL of target FANZA video already contains “/part=1/”, customers only need to change the number of “part=1” to the target part number. This will be optimized in the future versions.

8.Computer connects with multiple display screens. Can't download 1080P videos even computer gets HDCP support?

A: Try to disconnect display screens, and keep the display screen that supports HDCP connected to computer. Then, try to parse and download target video again.

9. How to download 1080P videos when computer gets no HDCP support?

A: Try to disconnect all displays that are connected with computer. Then, remote control the computer from another computer to try to parse and download 1080P videos on computer that has no HDCP support. When the download completes, re-connect display to computer.

We will add more FAQs here once we have confirmed the solutions. Feel free to contact us by emailing to our support team at [email protected] or send bug report on CleverGet program if you have any question or problem in using CleverGet. You could also visit our FAQ Center for Technical FAQs and Sales FAQs.