Frequently Asked Questions
- My order has been processed successfully, but I found I have entered the wrong email address when placing my order. Can I get it corrected and receive my license code in my right email?
- I found I have bought the wrong software after purchase, can it be exchanged to the software I need? Or can I get a refund of this product to purchase the right one?
- Why was I charged twice for one order?
- Why was I charged more than the price stated on website?
- Can I cancel my order after placing?
- I failed to register the software with the key code provided. What’s wrong?
- What’s the difference between Registered and Unregistered version of your software?
- Can I use the software on another computer but I have the single-user license?
- I have ever purchased your Windows software and now I changed my PC to Mac. Can I install this software onto my Mac? Or can you send me a Mac version?
- The program crashes while running, what can I do?
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